how we work

Client Engagement Process

1. Request Submission

Clients start by completing a simple Request Form on our website. This helps us understand your needs and the context of your request.

2. Initial Review
(Within 3 Working Days)

Our team reviews your submission and replies within 3 business days to schedule an initial call.
During this time, we:
• Conduct background research relevant to your organization and request
• Align internally to prepare tailored support

3. Initial Consultation Call

We arrange a 30–45 minute call to:
• Discuss your request in detail
• Introduce our approach to comprehensive capacity development
• Clarify timelines, scope, and key engagement conditions

4. Proposal Development (Within 2 Working Days)

Based on the consultation, we prepare and email a customized support proposal outlining:
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• Scope of work
• Suggested services and approach
• Timeline and estimated costs

5. Proposal Feedback &
Negotiation

If necessary, we discuss and adjust the proposal to best fit your needs and resources.

6. Contracting

Once agreed, we sign a service agreement and confirm the terms of collaboration.

7. Onboarding

We schedule an onboarding session to:
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• Introduce your team to our tools and processes
• Finalize the project plan and milestones
• Launch the collaboration!